Required Knowledge, Skills, and Abilities

What You’ll Own:

• Project manage a program of multiple onboarding and implementation projects for our customers, in partnership with the Solution Engineers and Account Managers.
• Conduct problem discovery to gain an understanding of the customers’ goals.
• Consult on best practices, creative solutions, and ways to use the SkylerAI product suite to create impactful implementations.
• Develop project plans and ensure delivery while managing scope, budget, schedule, and quality.
• Create comprehensive status reports and communication plans to internal and customer project teams, including expectation management and engaging team members in project decisions and execution.
• Identify and address implementation risks to remove project roadblocks, and engage appropriate internal escalation resources.
• Maintain an understanding of your customers’ strategic goals to position yourself as a trusted expert and advisor with your customers.

What You Need to Succeed:

• 3+ years of experience in professional services, customer success, or another customer-facing role requiring project management.
• In-depth experience delivering enterprise software application implementations throughout the entire lifecycle.
• Excellent communication and influencing skills at all levels of an organization (including technical, business, and C-level).
• Comfortable creating structure and designing processes that ensure customer success.
• The ability to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.
• Process flow optimization and organizational change management experience within a company or as external consultant.